FAQ

Most frequent questions and answers

At Borobabi, we’re all parents. We know clothes can’t always come back in perfect condition – kids are kids! Our aim is to keep clothing in a circular system, so we accept returns in any condition. We will never charge you penalties for returning unusable clothing – it’s all part of closing the circular loop and avoiding the landfill!

All of our pre-loved items have been laundered using detergents that are approved for infant use and have A ratings from the Environmental Working Group. We use UV-C light technology to sterilize the water, killing any bacteria and viruses that could be present. We align with the EWG because they have the most comprehensive data set and have assessed individual ingredients for toxicity, hazards and severity.

Borobabi members pay a monthly fee based on the items they’ve selected, and duration of their borrow. Each article of clothing has an associated cost, charged only during the time of use. We bill on a monthly cycle based on order dates, and adjust charges if a full month has not lapsed. 

The average customer rental length is four months, and return charges are based on USPS postmarked dates.

It’s the circular economy, baby! Old traditional retailers make their revenue from one transaction, with one single customer. In our circular economy, that same revenue is spread over multiple members, lowering the price for everyone! Higher quality items stay in circulation longer, and the cost savings is passed on to you! Even our new items are heavily discounted, so there’s no need to wait until end-of-season sales or coupons.

Each order ships with a free return label and a reusable Borobabi bags. When your children outgrow the clothing or when the seasons change – place a new order and ship your old order back!

We don’t believe that linear fashion is the future, so we don’t “sell” any items at Borobabi. Life happens, and if an item is lost, we charge the full retail price of the item plus a penalty fee. Our hope is to incentivize members to experience the real change of circular economy in action. We believe that once customers see the value and simplicity that renting brings to their lifestyle, there’s no turning back!

Borobabi partners with several companies, from startups to non-profits, who are disrupting the recycling space. We partner based on material recyclability. Synthetic textiles like polyester, should be recyclable back into raw materials because they don’t degrade quickly. We prefer carrying naturally derived mono-materials like cotton, wool, and linen because of their ability to be recycled and composted. You can check out our Stories section to learn more!