FAQ

Most frequent questions and answers

For $1 Borobabi Bundle Trial orders we guarantee shipping within 3 business days of your order placement.

For Direct Shopping orders – We guarantee shipment within one business day of your order placement.

Upon the rare occasion of a hiccup in the supply chain — NOT to worry!! Borobabi promises to contact you within one business day of your order placement, guaranteed! Should there be any interruption with your shipment or any stock issue with your order, we will notify you via email, and modify your charges immediately. 

We send return shipping labels with each and every order, rented or bought! If at any time you need a return label to send our Borobabi items back for store credit, connect with us at contact@borobabi.com. We’ll email you the shipping label for your return, plus send you a Borobabi store credit worth 20% of the original price of the item you purchased from us. Get credit for every Borobabi item you return!

At Borobabi, we’re all parents. We know clothes can’t always come back in perfect condition – kids are kids! Our aim is to keep clothing in a circular system, so we accept returns in any condition. We will never charge you penalties for returning unusable clothing – it’s all part of closing the circular loop and avoiding the landfill!

All of our Pre-Loved items have been laundered using detergents that are approved for infant use and have A ratings from the Environmental Working Group. We use UV-C light technology to sterilize the water, killing any bacteria and viruses that could be present.

For Buying with Lifetime Return:

When you buy items you pay the full list price at the point of sale. All garments purchased from Borobabi can be returned to us at any time and in any condition for a Lifetime Return Credit worth 20% of the original purchase price.

For Renting

All our rental products have an associated monthly rental price. We charge per item per month for as long as you keep the items. You only pay for the total number of days you keep the items and we refund you any balance based on the post-marked date you shipped your items back to us.

Each order ships with a free return label and a reusable Borobabi bags. When your children outgrow the clothing or when the seasons change – place a new order and ship your old order back!

If you ever need an additional return shipping label please contact Customer Service at Contact@borobabi.com

Life happens, items get lost! If you can’t return an item, let us know! We will charge the remaining balance of the purchase price, no questions asked.

Borobabi partners with several companies, from startups to non-profits, who are disrupting the recycling space. We partner based on material recyclability. We carry naturally derived mono-materials like cotton, wool, and linen because of their ability to be recycled and composted. You can check out our blog In the Loop to learn more.